Frequently asked questions

AHIWA is a platform that transforms WhatsApp into a complete business management system. You get an online storefront, a sales bot, automatic payments, a QR code and 10 business solutions — from visibility to customer retention.

All merchants, restaurateurs, hoteliers, service providers, garages, beauty salons, schools, event organizers — any African business that already uses WhatsApp for their activity.

Send a message to the AHIWA number on WhatsApp. The bot guides you to create your store in 2 minutes: name, photo of your first product, price. You get a QR code to stick on your storefront. Customers scan, browse your catalog and order — all on WhatsApp.

No. Neither for the seller nor for the customer. Everything happens on WhatsApp and on the web. No installation, no updates to manage.

AHIWA is available in 19 African countries. If you use WhatsApp and Mobile Money, AHIWA works for you.

Food & beverage, retail, healthcare, beauty, automotive, real estate, tourism, education, events, digital, wholesale — and any sector that sells products or services. Each industry has tailored solutions.

In 3 ways: by scanning your QR code (storefront, tables, flyers), by clicking your store link shared on social media, or by messaging the AHIWA number.

Yes. The bot is active at all times, even at night and on holidays. Your customers can order anytime.

Yes. From your dashboard, you can temporarily close your store. Customers will see that you're closed.

Exist (digital presence), Receive (channel centralization), Sell (orders and payments), Create (AI visuals), Measure (analytics), Broadcast (social media), Book (scheduling), Close (end-of-day summary), Plan (team and stock operations), Retain (loyalty program). Each solution addresses a concrete business need.

Yes. All 10 solutions are accessible to every seller from day one. Some advanced features (unlimited products, extended CRM, advanced analytics) are available via pay-as-you-go add-ons.

Your digital presence: QR code, web storefront, shareable links, digital business card. Your customers find you in 1 scan, without having your number.

Channel centralization: WhatsApp, calls, walk-in, web. Every request lands in one place with its source (QR, Instagram, Facebook...).

The order engine: dine-in (QR table), delivery, takeaway. Customer scans, orders and pays via Mobile Money or card. Stock deducted automatically, receipt sent.

The AI studio: send a product photo, AHIWA generates a professional visual for your social media and a promotional video. No designer needed.

Analytics: clicks by source, conversion rate, best-selling products, rush hours. Real-time dashboard and weekly WhatsApp report.

Multi-network publishing: AHIWA prepares your posting calendar. You approve each post one by one. Nothing is published without your approval.

Scheduling: table reservations, garage appointments, course registrations. Customer books on WhatsApp, automatic D-1 reminder. Capacity management included.

End-of-day summary: daily revenue, orders, remaining stock, comparison vs last week. Automatic night mode and morning opening briefing.

Operations: employee assignment to stations, stock management with alerts, recipe/intervention sheets, automatic shopping list.

Customer retention: loyalty points, Google reviews (collection + bad review interception), inactive customer follow-up, birthday surprises and referrals.

Yes. 0 FCFA/month, no subscription. All 10 solutions are accessible to every seller from day one. You only pay a 10% commission on online sales made via AHIWA.

You sell yourself (QR, cash): 0% — you keep 100%. Online sales via AHIWA (link, QR, referral): 10% commission — you keep 90%. Minimum 50 FCFA per digital transaction.

Mobile Money (Wave, Orange Money, MTN), bank card or cash. All digital payments are processed by PayDunya. Cash payments are at 0%.

You start with 30 products, 1 seller, 20 daily notifications, 50 CRM contacts, and 1 AI video/day. More than enough to get started.

You'll never be blocked. You can activate add-ons on demand from your AHIWA wallet. For example: unlimited products at 500 F/month, extra seller at 1,000 F/month, unlimited notifications at 500 F/month.

Top up your wallet anytime, any amount. Add-ons are charged automatically. No commitment, no surprises.

No. No Pro, Business or Enterprise plans. Every seller has access to all solutions. You only pay for the add-ons you need, when you need them.

Scan the seller's QR code or click their store link. WhatsApp opens, the bot shows you the catalog. You pick your products, confirm and pay — all within the WhatsApp conversation.

No. You only need WhatsApp. Your phone number serves as your ID, no sign-up required.

Via Mobile Money (Wave, Orange Money, MTN), bank card or cash on delivery depending on what the seller offers. Digital payments are processed by PayDunya. The bot guides you through payment.

Yes. Digital payments are processed by PayDunya, a regulated and secure provider. AHIWA never stores your payment information.

Send "STATUS" in the WhatsApp conversation with the seller. The bot shows the status of your recent orders.

Yes, as long as the seller hasn't confirmed delivery. Send "CANCEL" in the WhatsApp conversation.

Contact the seller directly via the same WhatsApp conversation. If the issue isn't resolved, contact AHIWA support at +225 07 00 18 08 01.

Send a message to the AHIWA number on WhatsApp or click the "Start" button on ahiwa.com. The bot guides you through setup.

Yes. Contact WhatsApp support and we'll delete your account and data in accordance with our privacy policy.

Via WhatsApp at +225 07 00 18 08 01. Support available 7 days a week. We respond within 24h.

Yes. AHIWA uses WhatsApp's end-to-end encryption, secure HTTPS connections, and never stores your payment information. Globalys Afrique is a Meta Verified Tech Provider.